Frequently Asked Questions (FAQ)

 

GENERAL

Are you a legitimate business?

Theory Of Seven is a registered business under the company Theory Of Seven Pte Ltd (Singapore).

 

How do I contact you?

For enquiries, please contact us at sales@theoryofseven.com or eil@theoryofseven.com. Alternatively, you may leave a message via our facebook page.

 

How do I join the mailing list?

To receive first-hand updates and notification on lookbook previews, you can join our mailing list at the bottom left corner of our website by keying in your email address. Likewise, you may also join our facebook fanpage for news and exclusive promotions.

 

Do you have a physical store?

Currently we do not have a physical store, however we would be having selected exclusive items up with stockists in the near future.

 

TOS ACCOUNT

How do I sign up for a TOS member account?

Its easy, you may sign up for an account with us upon checking out of your shopping cart. With your email address and your specific password, your TOS unique account would be created.

 

What are the benefits of being a TOS member?

By being a TOS member, you would receive exclusive members-only promotions, invites to events as well as point accumulation system for exchange of TOS shopping vouchers.

 

PAYMENT/ORDERS

Do you accept bank transfer payments?

We accept payment via Internet banking, including inter-bank transfers, paypal as well as ATM transfers. However, the receipt of ATM transfer has to be retained for further verification.

 

Do you offer meet-ups or self-collection for orders?

We currently do not offer meetups or self-collection.

 

There has been a mistake with my order, what am I supposed to do from here?

You may contact us at sales@theoryofseven.com and we will proceed with your exchange.

 

If my orders consist of both instock as well as backorder items, will the instock be mailed out first?

We would only mail parcel as a whole when backorder arrives. If you would wish to opt for the instock to be mailed out prior to the arrival of the backorder, you may contact us at sales@theoryofseven.com. However, additional charges would be implemented.

 

How do I place an order?

To place an order, simply add the items desired to your shopping cart and proceed to Checkout. You will be asked to enter a valid email address and your delivery and billing information. If you are a first-time customer with us, a customer account will be automatically created with the email address that you have provided. Returning customers may log into their account before proceeding to Checkout.

Please note that your items in the cart are not secure until payment is processed successfully, and may sell out during the Checkout process. All customers may check the status of their orders by entering their invoice code at our Order Status page. Customers who opted for Registered Postage will be followed up with a tracking code once it has been mailed out. Customers can track their orders on the Singpost website (Domestic) and on the respective country’s postal service website (International).

 

Can I edit or cancel my order?

All sales are final and changing of orders and/or cancellation is not allowed.

 

Do you allow for exchanges?

Sizing exchanges are allowed for the same product, subject to availability. We currently only accept other returns and exchanges or refunds on a strict case-by-case basis.

 

DELIVERY

What are the various Postage options and the cost?

There are different options of postage available at Theory Of Seven.

Normal local postage charges

Accessories & Apparels - SGD1.50 per item

For every subsequent item, it will be an additional SGD0.50 per item.

Registered postage charges

If you wish to opt for registered postage, there will be an additional flat rate of SGD2.24 standard fee on top of the total normal postage charges.

SingPost SmartPac

A flat standard rate of SGD4.20, you would be expected to receive your Smartpac orders on the next working day upon verification of payment. However, it is not applicable for bulky item orders such as bags and shoes.

A.M Mail Letterbox Delivery

A standard rate of SGD2.60 per item, you would be expected to receive your AM Mail Letterbox orders by 11:00AM on the next working day upon verification of payment. However, it is not applicable for bulky item orders such as bags and shoes.

A.M Mail Doorstep Delivery

A standard rate of SGD3.90 per item, you would be expected to receive your AM Mail Doorstep orders by 11:00AM on the next working day upon verification of payment. However, it is not applicable for bulky item orders such as bags and shoes.

 

I am an international buyer, how are the postage charges like?

Regular orders are processed and dispatched from our office within 3 working days, Monday through Friday excluding weekends and public holidays.

For Malaysia & Brunei – 4 – 10 working days*

Accessories & Apparels - SGD6.00 per item

For every additional item, it will be an extra SGD2.00 per item.

For all other countries worldwide - 6 – 14 working days*

Accessories & Apparels - SGD16.00 per item

For every additional item, it will be an extra SGD4.00 per item.

*in addition to 1 – 3 working days of order processing

If you require a faster shipping option (Speedpost EMS, Express AirMail, DHL, FedEx), please contact us at sales@theoryofseven.com prior to placing your order. Extra charges would be incurred.

In the event that the parcel is returned to us due to incorrect delivery address provided by the customer, or if left unclaimed, the full redelivery postage cost will have to be accounted for by the customer.

Kindly note that any taxes or customs fees in regard to your parcel as deemed by your country's legal regulations are to be held responsible by the customer.

 

My order payment has been verified, when will my items be shipped out?

All orders are processed and dispatched from our office within 3 working days - Monday to Friday, excluding weekends and public holidays.

 

I have yet receive my items I ordered and mailed out a week ago, what do I do?

Kindly drop us an email at sales@theoryofseven.com with your invoice number, name and items you have yet receive. We would get back to you within 24hours.

 

Questions and Feedback?

If you have any other enquiries, please contact us at sales@theoryofseven.com.

 
 
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